Renewable energy solutions for a sustainable tomorrow
Whether you are commissioning a new plant or chasing a recurring fault, the quickest way to get a straight answer is to reach out directly. Here is how to contact the team and what you can expect in terms of response times.
For detailed questions about inverter fault codes, string sizing calculations, or grid code documentation, send us the relevant logs and site details. We usually reply within one business day.
info@adanirenewables.comIf a plant is down or you are dealing with a safety concern around DC switchgear, call the O&M desk directly. For emergency callouts, we aim to respond within two hours during working hours.
015 867 3625Routine technical questions get a first response within 24 hours. For performance ratio disputes or compliance paperwork, we will acknowledge the request within one business day and give you a timeline for a full review.
Before reaching out, check whether your question is already covered in the knowledge base.
Go to Contact PageThe resources on this site come from real site visits, commissioning logs and fault call-outs. If you are preparing for a municipal inspection, chasing an intermittent inverter trip or setting up a performance ratio log for the first time, start with the posts below. Each one follows the same structure: what the problem looks like, how to check it safely, and what to record so the next engineer does not have to repeat your work.
Prefer to talk through a specific issue? Send the details to info@adanirenewables.com or call 0158673625. Include the inverter model, fault code and string configuration if you have them.
Fault diagnosis
A field guide to diagnosing DC bus voltage faults on utility-scale string inverters, from string checks to safe reset procedures.
Design checklist
How to avoid overvoltage and clipping issues when designing strings for bifacial arrays, with a commissioning checklist.
Performance analysis
What to expect from dust accumulation on front and rear surfaces, and how to measure whether cleaning is actually due.
Grid compliance
Guidance on protective relaying coordination, thermal scanning of combiner boxes and the approval documents needed before energising a new plant.
Whether you are commissioning a new plant or chasing a recurring fault, the fastest way to get a straight answer is to call or write. We keep the same lines open for facility managers, EPC contractors and plant operators, so you are not left waiting on a ticket when an inverter is down.
If you are preparing a municipal approval submission or need a second opinion on a protective relay coordination study, send the relevant single-line diagram and equipment schedules with your message. That helps us respond with something useful on the first pass.
93469 Unathi Grove
Lake Leratoton, EC 7174
Site visits are scheduled in advance. If you need to drop off documents or equipment for inspection, call ahead so we can have the right person at the gate.
For urgent inverter faults or DC switchgear concerns, call rather than email. We check voicemail throughout the day and return calls in the order they come in.
Monday to Friday, 07:30 to 17:00. Saturday morning by appointment for emergency call-outs on plants that cannot wait until Monday.
Public holidays follow Eskom's schedule for grid-related work. If you are unsure whether we are open, send an email and we will confirm.